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We don't recognise this ID

No identifier has ever matched what you entered. Most often that is one character read wrong out of a PDF — check the highlighted one first.

Never existed

You entered

OFCL-7KZM-94PD

The highlighted character is a common confusion: Z is often a misread 2. Official IDs use letters and digits, and these pairs cause most failed lookups:

0 ↔ O
1 ↔ I / l
2 ↔ Z
5 ↔ S
8 ↔ B

Re-enter the Official IDSpaces, dashes and case don't matter — a single wrong character does.

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Don’t abandon the application

If re-entry fails too, the candidate may not have a profile yet — that is not the same as not existing.

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If the CV shows a different code, or you have a newer CV.

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Rate-limited. Unrecognised lookups are limited per account and per network, and slow down after repeated misses. This screen is also the oracle an attacker would use to enumerate valid identifiers, so it is deliberately unhelpful about anything but the ID you entered.

Prototype: view the three states

Typo— never existed — re-entry and hints Withdrawn— says so plainly, no reason Rotated— superseded — ask for the current ID